Help centre
Answers on accounts, deposits, responsible-wagering tools and complaints. For gambling support, see Responsible wagering.
Your account
Opening an account
You must be 18 or older and an Australian resident. Open an account from the Open an account page. We do not offer any sign-up bonus, free bet or deposit inducement.
Signing in
Use the Sign in page. Your balance, open and settled bets, transactions and deposit-limit controls live in My account.
Deposits and withdrawals
Fund your account with a debit instrument once identity verification under the AML/CTF Act 2006 (Cth) is complete. Debit only — no credit cards, no credit, no cryptocurrency. See Withdrawals and account closure.
Responsible-wagering tools
- Deposit limits — set a daily, weekly or monthly cap in My account. Decreases apply immediately.
- Self-exclusion — register with BetStop, the National Self-Exclusion Register.
- Support — Gambling Help Online 1800 858 858, gamblinghelponline.org.au, and GambleAware NSW.
Complaints
Raise a concern via our contact page. Unresolved complaints may be escalated — see Complaints and dispute resolution.
Contact
WINNERS BOOKMAKING PTY LTD, Suite 103, 308 Pacific Highway, CROWS NEST NSW 2065. See Contact for support hours (AEST).