AFL Lions v Magpies · Fri 7:50 PM · 1.85NRL Storm v Panthers · Sun 4:05 PM · 1.72Racing Flemington R3 · Sat 2:35 PMA-League Sydney FC v Victory · Sat 7:45 PMBBL Sixers v Scorchers · Thu 7:15 PMRacing Wentworth Park R6 · Sat 9:02 PMAFL Lions v Magpies · Fri 7:50 PM · 1.85NRL Storm v Panthers · Sun 4:05 PM · 1.72Racing Flemington R3 · Sat 2:35 PMA-League Sydney FC v Victory · Sat 7:45 PMBBL Sixers v Scorchers · Thu 7:15 PMRacing Wentworth Park R6 · Sat 9:02 PM

Complaints and dispute resolution

WINNERS BOOKMAKING PTY LTD investigates every complaint in accordance with the Liquor & Gaming NSW Code of Conduct and the Australian Consumer Law.

Step 1. Internal review

Write to complaints@puntsport.com with the account identifier (if any), a description of the matter, and the desired outcome. An acknowledgement is issued within 1 business day and a written outcome within 21 calendar days. Each complaint receives a unique reference number.

Step 2. Internal escalation

If unsatisfied, you may request review by a senior compliance officer within 14 days; senior review is completed within 14 calendar days.

Step 3. External escalation

  1. Liquor & Gaming NSW — for wagering-conduct disputes — liquorandgaming.nsw.gov.au.
  2. OAIC — for privacy matters — oaic.gov.au · 1300 363 992.
  3. ACMA — for advertising and Interactive Gambling Act matters — acma.gov.au.

Integrity matters

Suspected match-fixing or corruption is escalated to Sport Integrity Australia and the relevant racing controlling body. Reporters may remain confidential.

Operated by WINNERS BOOKMAKING PTY LTD (ABN 35 652 847 875). Sports Bookmaker Licence 6421/2022/WB granted by Liquor & Gaming NSW. Principal place of business: Suite 103, 308 Pacific Highway, CROWS NEST NSW 2065. Contact: support@puntsport.com.